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7 simple steps to flawless negotiationsA successful negotiation results in a win-win agreement for both parties. But where do you start if you’re up against people or organisations with conflicting objectives? Or people who are just downright difficult? Getting what you want requires determination and tact. You need to be assertive but know when to compromise.We’ll help you refine your persuasive skills through verbal and non-verbal communication. We’ll show you how to identify and understand the key issues, distinguish between needs and interests and come to an agreement that benefits everyone.With our 7 simple steps you’ll be a pro in no time.

A sharp, upbeat and essential handbook for anyone picking their way through the minefield of modern office life.The Office Jungle is a punchy and practical look at the pressures and pitfalls of today’s working environment. Thought-provoking and insightful, this books contains a wealth of information and vital tips aimed at easing the path to success. Drawing on fifteen years’ research and feedback, while training all levels of staff, Judi James considers:• Strengths, limitations and incentives: uncover your views on office philosophies and discover your skills and values.• Problem solving: invaluable tips on every subject from how to navigate your way through office politics to getting listened to when you speak.• What to do if…: the corporate agony aunt section addresses questions and dilemmas such as what to do if you want a promotion and what to do if you hate your boss.Aimed at everyone – men and women, first-time job hunters and long-term directors alike – this guide offers an unsurpassed insight into office life and etiquette. Through examining gestures, expressions, clothes and corporate style, Judi James also offers a unique chance to reassess your own self-marketing strategy.