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7 simple steps to flawless negotiationsA successful negotiation results in a win-win agreement for both parties. But where do you start if you’re up against people or organisations with conflicting objectives? Or people who are just downright difficult? Getting what you want requires determination and tact. You need to be assertive but know when to compromise.We’ll help you refine your persuasive skills through verbal and non-verbal communication. We’ll show you how to identify and understand the key issues, distinguish between needs and interests and come to an agreement that benefits everyone.With our 7 simple steps you’ll be a pro in no time.

Take control of your personal finances with this concise, timely and indispensable guide, from acclaimed money expert Laura Whateley.Ten years on from the financial crash, and we are still bad with money.We press ‘cash only’ at ATMs, and accept that we’ll be paying back our student loans with our pension savings.Money: A User’s Guide cuts through all the panic of personal finances. It will teach you how to get a great credit score, how to save hundreds on bills, and offer practical advice on every difficult conversation you’ve been avoiding including:• Housing (for renters and buyers)• Student Loans• Pensions• Paying off debt• Stocks and shares• Ethical investments• Money and Mental health• Money and LoveThis essential book will give you the confidence and clarity to take back control of your bank account, enabling you to thrive in all areas of your life.